Sales, Marketing & Customer Care

Description: Upon completion of this program, participants will be able to utilize modern marketing techniques including active listening, consultative selling, and overcoming objections. Additionally, they will learn strategies to build customer relationships by better understanding their needs. This will result in improved overall sales, customer retention, and a deeper understanding of customers.

Objective: 

Upon completion of this program, participants will be able to:   

• Define key marketing terms and concepts, and identify ways to overcome sales obstacles.

• Identify how to build customer relationships and improve sales.

Program Language: Arabic

Program Duration: 60 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: Upon completion of this program, participants will be able to identify Digital Marketing strategies and understand their steps from initial audience identification to conducting data analysis. They will also gain knowledge of social media channels, SEM, SEO, and their applications. Additionally, learners will delve into the effective use of images, colors, compelling headlines, and the 5Ds of digital marketing.

Objective: 

Upon completion of this program, participants will be able to:   

• Recognize Digital Marketing as a concept.

• Identify the steps involved in digital marketing through websites.

• Differentiate between SEM and SEO, and understand how to improve both.

Program Language: Arabic

Program Duration: 60 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This program aims to empower business owners who want to manage their own marketing with the skills and knowledge needed to leverage social media platforms and various online channels such as Facebook, Google, Instagram, and TikTok. Participants will learn the fundamentals of digital marketing, including identifying their target audience, creating valuable content, and analyzing data to measure performance.

Objective: 

Upon completion of this program, participants will be able to:   

• Define the fundamentals of digital marketing.

• Identify the role of social media in digital marketing strategies.

• Recognize how to analyze data and measure success.

Program Language: Arabic

Program Duration: 45 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This program is designed for leaders and managers seeking to create a balanced environment between internal customers (employees) and external customers (consumers). It will delve into identifying and understanding the expectations of both groups, and developing strategies to satisfy all stakeholders. This will ultimately lead to organizational success, fostering a productive work environment and culture.

Objective:

Upon completion of this program, participants will be able to:   

• Identify the fundamentals of Customer Relationship Management.

• Define the levels of Maslow's hierarchy of needs in relation to customers.

• Differentiate between various customer types and how to interact with them.

• Identify effective communication strategies to build customer relationships.

• Enumerate methods for measuring customer satisfaction.

Program Language: Arabic

Program Duration: 40 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here

Sales, Marketing & Customer Care

Description: This program is designed for learners who are interested in building strong relationships and successfully managing the customer journey will be able to identify the stages of the customer journey, understand the importance of each stage, design effective customer journeys that meet customer needs and deliver positive experiences, and evaluate the impact of the overall customer experience on customer retention and satisfaction. This will be achieved through educational videos and interactive activities.

Objective: 

Upon completion of this program, participants will be able to:   

• Define the concept of the customer journey and understand the importance of improving the customer experience.

• Identify the characteristics and importance of each stage of the customer journey.

• Determine how to develop and improve the performance of organizational employees in the customer journey.

• Define customer satisfaction and loyalty and how to measure them using various metrics.

Program Language: Arabic

Program Duration: 55 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here

Sales, Marketing & Customer Care

Description: This program teaches people about Customer Relationship Management (CRM) and how important it is for businesses. It will help them learn how to manage customer relationships, make customers satisfied, and keep them loyal. The program will cover different CRM tools and show how to use customer data to improve interactions with customers.

Objective: 

Upon completion of this program, participants will be able to:   

• Define the concept of Customer Relationship Management (CRM) and its benefits.

• List the key components of a Customer Relationship Management (CRM) system.

• Identify methods for collecting and analyzing data within a CRM system.

• Describe how to apply Customer Relationship Management at different stages of customer interaction with business.

Program Language: Arabic

Program Duration: 45 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This program equips managers with the tools to devise effective sales growth strategies, establish clear and measurable goals for performance and revenue enhancement, harness emerging technologies, analyze competitive landscapes, and avoid common sales pitfalls.

Objective: 

Upon completion of this program, participants will be able to:  

• Define the concept of Sales Strategies and their significance.

• Identify different types of Sales Strategies and the methods to achieve them.

• Enumerate the factors influencing the selection of an appropriate Sales Strategy.

• Determine the steps for developing a successful Sales Strategy and the tools for choosing the right one.

• Identify the steps for conducting a competitive analysis.

Program Language: Arabic

Program Duration: 55 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here

Sales, Marketing & Customer Care

Description: Upon completion of this program, participants will acquire the necessary skills to effectively delegate tasks, thereby freeing up their time to focus on high-level strategic initiatives and fostering a culture of accountability and growth within their teams.

Objective: 

Upon completion of this program, participants will be able to:   

• Define the concept of delegation and its importance in the workplace.

• Identify the conditions and steps for effective delegation.

• Develop a delegation plan for your specific role.

Program Language: Arabic

Program Duration: 60 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

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Sales, Marketing & Customer Care

Description: By the end of this program, you will be able to effectively negotiate, resolve conflicts, and build strong relationships in the workplace. You'll learn to define negotiation goals, develop effective strategies, and achieve mutually beneficial agreements. Through practical exercises, you'll gain the skills to handle conflicts constructively and foster a positive work environment.

Objective:

Upon completion of this program, participants will be able to:   

• Define the concept of negotiation, its importance, and the factors contributing to its success.

• Differentiate between various types and styles of negotiation.

• Identify the steps involved in developing a negotiation plan.

• Determine the skills and phases of effective negotiation.

• Distinguish between different negotiation strategies.

• Identify sources of conflict in the workplace and techniques for resolving them.

Program Language: Arabic

Program Duration: 45 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here

Sales, Marketing & Customer Care

Description: This course is designed to help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.

Objective: 

Upon completion of this program, participants will be able to:

• Conduct strong bonds with key customers.

• Evaluate customer loyalty.

• Explain CRM tools.

• Apply CRM rules in an enterprise.

Program Language: English

Program Duration: 60 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to understand the expectations and needs of elder customers and how to interact with different personalities of elder customers and know the values for them.

Objective: 

Upon completion of this program, participants will be able to:

• Explain expectations and needs of elder customers.

• Understand communication with elder customers.

• Discuss how to interact with different personalities of elder customers.

• Define values for elder customers’ service.

Program Language: English

Program Duration: 45 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to develop customer care through explaining how to manage conflicts, and use the communication effectively whether verbal or non-verbal, and how to influence the customer through our response whether face to face or via telephone call, all this is inseparable of reinforcement of Employee loyalty that would result in better performance level that would lead to Customer Loyalty.

Objective: 

Upon completion of this program, participants will be able to:

• Define the basics of service standards.

• Use good communication skills with customers

• Explain how to maintain customer loyalty.

Program Language: English

Program Duration: 70 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to develop customer care through explaining how to manage conflicts, and use the communication effectively whether verbal or non-verbal, and how to influence the customer through our response whether face to face or via telephone call, all this is inseparable of reinforcement of Employee loyalty that would result in better performance level that would lead to Customer Loyalty.

Objective: 

Upon completion of this program, participants will be able to:

• Define the basics of service standards.

• Use good communication skills with customers

• Explain how to maintain customer loyalty.

Program Language: Arabic

Program Duration: 70 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to develop the selling skills through identifying the customer profile, needs, wants and life cycle, It also emphasizes the principles of cross-selling and upselling.

Objective: 

Upon completion of this program, participants will be able to:    

• Define customer needs and wants to reach maximum results.

• Identify the customer life cycle.

• Define the fundamentals of cross selling and up selling.

• Recognize the aspects of Cross-Selling and Upselling.

Program Language: English

Program Duration: 40 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to develop the selling skills through identifying the customer profile, needs, wants and life cycle, It also emphasizes the principles of cross-selling and upselling.

Objective: 

Upon completion of this program, participants will be able to:    

• Define customer needs and wants to reach maximum results.

• Identify the customer life cycle.

• Define the fundamentals of cross selling and up selling.

• Recognize the aspects of Cross-Selling and Upselling.

Program Language: Arabic

Program Duration: 40 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to develop the fundamental skills of those working in the field of marketing and related jobs in the financial industry. This course is designed to develop the fundamental skills of those working in the marketing field and related jobs in the financial industry.

Objective: 

Upon completion of this program, participants will be able to:

• Identify the concept and role of marketing 

• Use different tools for marketing research and budgeting 

• Discuss how to design a promising marketing plan and control it

Program Language: Arabic

Program Duration: 40 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here 

Sales, Marketing & Customer Care

Description: This course is designed to develop the fundamental skills of those working in the field of marketing and related jobs in the financial industry. This course is designed to develop the fundamental skills of those working in the marketing field and related jobs in the financial industry.

Objective: 

Upon completion of this program, participants will be able to:

• Identify the concept and role of marketing 

• Use different tools for marketing research and budgeting 

• Discuss how to design a promising marketing plan and control it

Program Language: English

Program Duration: 40 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here