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Frequently Asked Questions

I'm responsible for training in my bank or organization, whom should I contact to enroll my staff?

Enrollmen Options

Training Managers and other respectful members who would like for their employees to benefit from our large eLibrary, can contact us through our hotline and provide our customer care representative with the desired course they'd like to enquire about, and leave their contact info, and the right person should contact you back at the soonest.

Can I enroll myself to a course?

Enrollment Options

Although we appreciate your interest in our courses, only few courses are available at no cost at the moment. You can enroll yourself to these courses right from the comfort of your home. However, for the rest of the courses we'd like to get your call at our hotline and we'll guide you on enrollment options you have. We are working so hard to make self enrollment and online payment happen at the soonest.

I forgot my access info!

Course Description

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I lost my progress in the course I was studying.

Progress loss troubleshooting

We're really sorry you've experienced such an experience. There are many possible reasons that could have led you to lose progress. If your course coordinator haven't already communicated a schedule content update or system update previously, we urge you to check your connection at the time you close the course. (just example- not real troubleshooting steps- need update)

Completion requirements