Sales, Marketing & Customer Care

Customer Service for Managers: Balancing Internal and External Customer Service

  

        

Description: This program is designed for leaders and managers seeking to create a balanced environment between internal customers (employees) and external customers (consumers). It will delve into identifying and understanding the expectations of both groups, and developing strategies to satisfy all stakeholders. This will ultimately lead to organizational success, fostering a productive work environment and culture.

Objective:

Upon completion of this program, participants will be able to:   

• Identify the fundamentals of Customer Relationship Management.

• Define the levels of Maslow's hierarchy of needs in relation to customers.

• Differentiate between various customer types and how to interact with them.

• Identify effective communication strategies to build customer relationships.

• Enumerate methods for measuring customer satisfaction.

Program Language: Arabic

Program Duration: 40 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

 

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