Sales, Marketing & Customer Care

Customer Relationship Management

Description: This course is designed to help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.

Objective: 

Upon completion of this program, participants will be able to:

• Conduct strong bonds with key customers.

• Evaluate customer loyalty.

• Explain CRM tools.

• Apply CRM rules in an enterprise.

Program Language: English

Program License: 30 days starting from payment date

Price excluding payment fees: 400 EGP

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