Sales, Marketing & Customer Care

Customer Care Mindset

Description: This course is designed to develop customer care through explaining how to manage conflicts, and use the communication effectively whether verbal or non-verbal, and how to influence the customer through our response whether face to face or via telephone call, all this is inseparable of reinforcement of Employee loyalty that would result in better performance level that would lead to Customer Loyalty.

Objective: 

Upon completion of this program, participants will be able to:

• Define the basics of service standards.

• Use good communication skills with customers

• Explain how to maintain customer loyalty.

Program Language: English

Program License: 30 days starting from payment date

Price excluding payment fees: 400 EGP

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