Sales, Marketing & Customer Care

Customer Relationship Management Fundamentals

  

              

 

Description: This program teaches people about Customer Relationship Management (CRM) and how important it is for businesses. It will help them learn how to manage customer relationships, make customers satisfied, and keep them loyal. The program will cover different CRM tools and show how to use customer data to improve interactions with customers.

Objective: 

Upon completion of this program, participants will be able to:   

• Define the concept of Customer Relationship Management (CRM) and its benefits.

• List the key components of a Customer Relationship Management (CRM) system.

• Identify methods for collecting and analyzing data within a CRM system.

• Describe how to apply Customer Relationship Management at different stages of customer interaction with business.

Program Language: Arabic

Program Duration: 45 minutes

Program License: 7 days starting from payment date

Price: 1̶0̶0̶.̶0̶0̶ EGP, 25.00 EGP excluding payment fees

 

Payment by Fawry  Click Here