Small and Medium Enterprises Programs

Customer Relationship Management for SMEs

Description: This program was designed to address market needs due to the recent establishment of small and medium enterprise sectors in banks, which requires training for employees working in this sector.

Objectives: 

Upon completion of this program, participants will be able to:

• Explain what small and medium enterprises are and the importance of customer relationship management. 

• Establish the foundations and apply strategic planning and marketing tools to manage small and medium enterprise customer relationships.

• Define the general framework for managing small and medium enterprise customer relationships with the aim of sustainability and maximizing customer satisfaction and loyalty.

Program Language: Arabic

Program Duration: 120 minutes

Program License: 7 days starting from payment date

Price: 1̶2̶0̶.̶0̶0̶  EGP, 25.00 EGP excluding payment fees

Payment by Fawry  Click Here